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Privacy Policy

Effective Date: April 22, 2026  ·  Last Updated: April 22, 2026

The short version: PiXENDA® is a privacy-first company. We collect only what we need to respond to you and operate our business. We do not sell your data. We do not share your data with third parties for marketing purposes. Our product is designed so your business data never leaves your hardware by default.

1. Who We Are

PiXENDA® is a product of PiXENDA LLC, headquartered in Franklin, Tennessee. This Privacy Policy applies to information collected through our website at pixenda.ai, our marketing pages, and any communications you have with us directly.

This policy does not apply to PiXENDA® OS software deployed on client hardware. Data processed through deployed PiXENDA® OS systems remains on the client's hardware under the client's control. PiXENDA LLC does not have access to client business data processed by deployed systems.

2. Information We Collect

Information you give us directly

  • Your name and email address when you submit a contact or demo request form
  • Your business name and type when provided in a consultation or onboarding inquiry
  • Communications you send to us by email or phone

Information collected automatically

  • Basic website analytics including page views, referral sources, and general geographic region
  • Browser type and device type for compatibility purposes
  • IP address for security and fraud prevention

We do not use tracking pixels, behavioral advertising cookies, or third-party advertising networks on pixenda.ai.

3. How We Use Your Information

We use the information we collect for the following purposes only:

  • To respond to demo requests, inquiries, and support questions
  • To send you information about PiXENDA® products you have specifically requested
  • To onboard and support active PiXENDA® clients
  • To improve our website and understand which pages are most useful
  • To comply with legal obligations

We do not use your information for automated decision-making, profiling, or behavioral advertising.

4. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes.

We may share information only in the following limited circumstances:

  • With service providers who assist us in operating our business (email delivery, hosting) — bound by confidentiality obligations
  • When required by law, court order, or governmental authority
  • In connection with a merger, acquisition, or sale of business assets — in which case you will be notified

5. Data Retention

We retain your contact information for as long as necessary to maintain our business relationship with you or as required by law. If you ask us to delete your information, we will do so within 30 days unless we are required by law to retain it.

6. Your Rights

Depending on your location, you may have rights including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to withdraw consent where processing is based on consent
  • The right to data portability

To exercise any of these rights, contact us at hello@pixenda.ai. We will respond within 30 days.

7. Cookies

pixenda.ai uses only essential cookies necessary for the website to function, including your light/dark mode preference stored in localStorage. We do not use advertising cookies, tracking cookies, or any third-party cookie-based analytics that identify individual users.

8. Third-Party Links

Our website may contain links to third-party websites including LinkedIn and Amazon. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated via email to active clients. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

  • Email: hello@pixenda.ai
  • Phone: (615) 645-3359
  • Address: PiXENDA LLC · Franklin, Tennessee
  • Hours: Monday – Friday, 9AM – 5PM CT
PiXENDA®

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    9:00 AM – 5:00 PM CT
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